Shredder After-Sales Service

Purchasing a SatrindTech industrial shredder marks the beginning of a long-term partnership. For over forty years, we have supported our customers with comprehensive after-sales service that ensures operational continuity, maximizes machine lifespan, and optimizes operating costs.

Our team of specialized technicians operates worldwide with expertise and speed, backed by in-depth knowledge of over 4,000 installed machines. From scheduled maintenance to the supply of original spare parts, from blade resharpening to remote technical support, every service is designed to keep your shredding system efficient and productive for decades.

Whatever your problem, we will support you until it is resolved and you are fully satisfied. Our technical assistance service is structured to ensure rapid and effective interventions, minimizing machine downtime and ensuring the production continuity of your system. We have specialized technicians who thoroughly know every SatrindTech shredder model and are capable of diagnosing and resolving any issue, either at our workshop or directly at your facility.

The lifecycle of a blade set is one of the main characteristics that customers must evaluate before purchasing a shredder. SatrindTech offers the highest quality blades made from hot-forged steel, specifically developed for extremely heavy-duty working conditions. Our blades have a hardened core thanks to a multi-step heat treatment process that ensures high hardness and superior resilience levels. This production cycle allows blade sets to be resharpened many more times compared to other shredders available on the market, offering a long-term advantage in maintenance costs. Saving on new blade sets required during the life of a shredding system is essential for rapid return on investment.

Blade resharpening in our mechanical workshop ensures thorough preliminary inspections before starting work, guaranteeing professional service and optimal results. We use CNC machining centers for high-quality grinding operations that restore the original conditions of the entire blade pack, including profiles and cutting edges. The operation is completed by adding the necessary supplementary parts, spacers and cleaning sectors, to compensate for the millimeters of material removed during sharpening and maintain the original geometric specifications.

We sell exclusively original parts, the same ones we use to build our shredders, to ensure the same standards of reliability, performance, and durability as the machines. The availability of original spare parts throughout the shredder’s operational life is essential to maintain optimal performance and system safety. Each component is designed and tested specifically for the heavy-duty working conditions of industrial shredders and meets the original tolerances and technical specifications. The use of non-original spare parts can compromise performance, reduce machine lifespan, and void warranties.

Our centralized spare parts warehouse ensures immediate availability for critical components and rapid delivery times for all spare parts. We have complete technical documentation with part numbers, drawings, and specifications for over 4,000 machines sold, facilitating the identification and ordering of necessary components even for shredders installed decades ago.

In addition to the main services of assistance, resharpening, and spare parts, SatrindTech offers a complete range of complementary services to support customers at every stage of the shredder’s lifecycle. From personnel training to documentation management, from used machine trade-in to shredding tests, every service is designed to maximize the value of the investment and ensure complete customer satisfaction.